Based on the reviews I read, I recommended this hard drive (and the 250GB version) to friends of mine. It has been weeks and I am still trying to "fix" both hard drives. They both freeze during backups and Windows, in turn, freezes, too. I read their "documents," which are nine pages of PDF nothingness. I went on WD's support page to find answers and nothing concrete. I tried reformatting and they still freeze. One of the computers I am trying to back up has used 67GB of its (internal) hard drive space. Meanwhile, the external hard drive shows 49GB was backed up. This discrepancy could be due to the non-backup of the operating system itself, but still, an 18GB difference? It should be simple to see what files EXACTLY were backed up via WD's synchronization software. Instead, it shows "My Computer" and that's it; clicking on it does nothing. I am a Mac person and Windows people would say, "Well, you're used to having everything done for you because that's what Mac does." Who the hell wants to work at simply backing up an entire hard drive and seeing what the hell you backed up?! Never buying a WD external hard drive again. It's a terrible experience because I recommended these products to people. Get more detail about Western Digital My Passport Essential 500 GB USB 2.0 Portable External Hard Drive WDME5000TN (Midnight Black).
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