This product works as advertised. Good response time, no problems BUT... We have two computers at home, both laptops. On one it was plug and play; on the other it failed. After some diagnosis, it seems that a Y connector USB cord was required. Another few bucks for that and all is well.
I didn't make use of any of the provided software so I can't vouch for that.Get more detail about Western Digital My Passport Essential 500 GB USB 2.0 Portable External Hard Drive WDME5000TN (Midnight Black).
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