I tried to rate this with no stars, but apparently that's not possible. The first Passport I ordered was defective (kept disconnecting and reconnecting on it's own), and then the replacement they sent me was also defective--but in a slightly different way (would crash whenever I tried to transfer music--even as little as 612MB! Great!). Dealing with Western Digital has been a huge headache and waste of time. Not only are their outsourced customer service representatives incompetent (or at least "helpless" by their own admission), they are also rude to boot! I think Amazon should stop carrying their products. The shotty quality of the Passport and the scammy way in which they dealt with the situation (one man told me they "don't accept returns") makes me think they can't make anything worthwhile. Get more detail about Western Digital My Passport Essential 500 GB USB 2.0 Portable External Hard Drive WDME5000TN (Midnight Black).
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